Refund policy

Returns and Refunds

For health, safety, and legal reasons, we cannot accept returns of opened alcoholic beverages

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition with seal still attached

• The item must be returned in its original packaging where possible.

• Proof of purchase may be required.

To initiate a return, please contact us at info@theicespirits.com

Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for return shipping costs.

Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photographs where possible.

We will arrange a replacement, repair, or refund in accordance with applicable consumer protection laws.

 

Cancelling an order

If you would like to cancel your order then please contact us, if however your order has already been processed you will need to return the order to us.